Account Director (Hybrid)

Account Director

📍 Location: Manchester
Hybrid role: 2 days office / 3 days remote

Pureprint Imprint is seeking an experienced and commercially driven Account Director to lead and grow a major retail client partnership. This is a hybrid role, with two days per week based at the client’s offices in the Manchester area and three days working from home.

This is a senior opportunity for a strategic leader to take full ownership of a high-profile account, driving long-term growth, operational excellence, and innovation across retail print and installation projects. You will act as the senior point of contact for the client, shaping the account strategy while ensuring best-in-class delivery through close collaboration with internal teams.

You will play a critical role in strengthening client relationships at a senior level, identifying new commercial opportunities, and ensuring the account delivers sustainable value for both the client and Pureprint Imprint.

Key Responsibilities

• Lead and develop a strategic, long-term partnership with key client stakeholders at senior levels
• Own the overall account strategy, driving growth, profitability and client satisfaction
• Provide leadership and direction across all account activity, ensuring seamless delivery of complex, multi-channel projects
• Oversee project governance across design, production, delivery, and installation to ensure operational excellence
• Act as the senior escalation point, proactively managing risk and resolving challenges
• Identify and unlock new revenue opportunities, including innovation, efficiencies, and expanded service offerings
• Drive commercial performance, including budgeting, forecasting, margin management, and contract negotiation
• Ensure best practice across all commercial and operational processes, including purchase order control and billing accuracy
• Collaborate with internal teams to optimise workflows, improve efficiencies, and enhance service delivery
• Lead, mentor, and support account team members, fostering a high-performance, client-focused culture

Skills & Experience

• Proven experience in an Account Director or senior leadership role within retail, large format print, signage, or installation environments
• Strong track record of managing and growing high-value client accounts
• Demonstrable experience in developing and executing account strategies that deliver commercial success
• Excellent leadership and team development capabilities
• Deep understanding of print production, materials, and installation processes
• Exceptional stakeholder management skills, with the ability to influence at senior levels
• Highly commercial mindset, with strong negotiation and financial management skills
• Ability to manage complex, fast-paced project environments while maintaining strategic oversight
• Strong problem-solving and decision-making abilities
• Proficient in Microsoft Office and experienced in using management information systems

What We Offer

• Competitive rates of pay based on experience
• An exciting opportunity to work with industry-leading technology in a fast-growing and innovative company